Refund policy

Returns and refunds

We want you to enjoy Mesqi. If something isn't right, email us at info@mesqi.com and we'll sort it out.

If your order arrives damaged, incorrect or faulty

Email us within 7 days of delivery at info@mesqi.com with your order number and a photo. We'll replace the item or refund you in full, including delivery. You won't pay return shipping.

If you change your mind

You may cancel and return an unopened, sealed bag within 7 days of receiving it, in line with section 44 of the Electronic Communications and Transactions Act. Email info@mesqi.com first so we can give you a return address. You pay the cost of returning it. Once we receive it in resalable condition we'll refund the purchase price within 10 business days, to your original payment method. Delivery charges are not refunded.

Opened bags

For food safety reasons we can't accept returns of opened bags unless the product is faulty.

Faulty product

Under section 56 of the Consumer Protection Act you may return goods that are unsafe or of poor quality within 6 months of delivery, for repair, replacement or refund. Email info@mesqi.com.

How refunds are paid

Refunds go back to the card or account used to pay. Depending on your bank, allow up to 10 business days after we confirm the refund.

Questions

info@mesqi.com